We have put togther a few FAQs we believe will answer some of your questions about how we are now operating under the guidelines.
If you have any further questions please do not hesitate to ask
With the recent change in guidance we are committed to protecting you, ourselves and the wider community.
Whilst we do not require you to wear a face covering when you are prone (face down) on the couch, we would like you to wear a face covering when you are supine (lying face up).
Our therapists will be wearing a mask & visors.
Please bring your own face covering, if you forget there will be a surcharge of £1.
All vouchers purchased between 20th March 2019 and 13th July 2020 will be extended by 4 months. If your voucher has expired and falls beween these dates please email us as we need to manually adjust the expiration date on your voucher.
If you have a 90minute voucher, please contact us as we can split it into two whilst we are unable to do 90 minute treatments.
We have done a detailed risk assessment and here is a summary of those implemented procedures :-
We can not treat anyone who is shielding or extremely vunerable at this time. We can offer virtual appointments if required.
If you are shielding someone and happy to still come in, we can offer you the first appointment of the day if preferred.
Each appointment will be emailed a COVID-19 pre-screening form to be completed before attending which MUST be filled out. We will check there are no changes to this just before your appointment too.
There is a 30 minute gap between each appointment to deep clean the room.
All consultations will be done virtually and before your appointment.
Each appointment is to arrive no earlier than 5 minutes before time and leave promptly. Do not enter before then.
No walk-ins allowed and no members of the public allowed without an appointment.
Therapists will be wearing visors and masks.
We ask that you wear a face covering when supine on the couch (lying face up).
We can not do 90 minute appointments at this time.
The allocated appointment time allows for changng and self care advice. Therefore actual close contact work will be reduced by about 5-10 mins.
We have an online booking system to keep this side of our operations virtual.
We have hand washing facilities and provide hand sanitiser.
Sanitising is mandatory before entering the treatment room.
Windows will be open for ventilation.
Each treatment room has a HEPA air filter/purifier.
There is a sanitsed plastic box for all your clothes and belongings on arrival, Please do not bring lots of shopping bags with you, unless you can fit it in the box!
The treatment room will be divided by some black tape. You will not be permitted to cross into our space at anytime.
Each client gets a clean set of linen that has been washed at 60 degrees.
All used linen is stored in a sealed plastic bag and put away.
We recommend you only use the toilet facilities if absolutely necessary
No water will be available, please bring your own.
For more information please do not hesitate to contact us.
If you feel unwell with COVID-19 symptoms, please contact us straight away to cancel your appointment.
If you have the symptoms of a cold such as runny nose, sore throat, muscle aches and pains but no knowne COVID-19 symptoms, please cancel your appointment. This is also applicable to vomiting and nausea.
We will not charge for any last minute cancellations for those who are unwell.
We prefer BACS or Paypal direct to your therapist before your appointment.
We can accept cash and will have a box for you to place it so we do not need to handle cash during the day . Please bring the exact amount
The Dorking Wellbeing Centre,
173 High Street, Dorking
(previously at the Dorking Yoga Centre)
"...they all know how to find my knots, hit the pressure points, relieve upper back computer desk tension..."
Mark B, Esher
"...looking for a good sports massage in Dorking, this is great. I use it..."
Christian O'Connell - Radio DJ & Comedian
"...straight away I felt better and within a few days the injury had gone"
Ollie Millroy, Professional Racing Car driver
"... instrumental in my being able to continue working by helping me with chronic pain management ..."
Harriet Hitchen, Brockham